Refund policy

At Stroopwafel York, we want you to love your fresh, homemade stroopwafel tins as much as we love making them! If your order isn't quite what you expected, we make returns completely stress-free so you can get back to enjoying your sweet treats.

Because of the nature of our goods, we cannot guarantee we will accept your return. 

Here is how we keep things fair and easy for you:

• 3-Day Return Window: You have 3 days from the date your order is delivered to start a return.

• 100% Free Return Shipping: Don't worry about return postage, we will send you a pre-paid shipping label at absolutely zero cost to you.

• No Restocking Fees: What you paid is what you get back. We never charge hidden processing or restocking fees.

• No "Final Sale" Exclusions: Everything we sell is eligible for a return. We don't hide behind final sale traps, so you can shop our entire collection with total peace of mind.

How to start your return:

Simply drop us an email at stroopwafelyork@gmail.com with your order number, and our friendly team will send your free return label straight over.

Thank you for sharing the love of stroopwafels with us!